Returns and Exchanges
Items purchased on gottatoy.com are backed by our 60 day return policy. Items can be returned for a full refund, store credit or exchanged within 60 days of receipt of shipment, no questions asked! We stands 100% behind your order!
We also pay for return shipping for our customers in the US! If you want to return an item for an exchange, credit, or refund (your choice) just email us at firstname.lastname@example.org within 60 days of receipt of the item and we will get you an RMA and pre-paid return postage for you to get your order back to us.
To prepare your return:
- We kindly ask that you package all items carefully to ensure safe shipping.
- Please ship returns to:Gottatoy.com Returns
210 Manor Place
Southlake, TX 76092
- Seller Error: If we made a mistake, such as sending the wrong item, please let us know right away and we will gladly send the correct item in exchange whenever possible at no additional cost to you.
- Defective items: If you receive an item with a manufacturer’s defect, please contact us within 60 days of receiving your order to arrange for a replacement.
- Shipping Damage: If your purchase arrived damaged, please contact us as soon as possible to initiate a parcel damage claim. To expedite your claim, please email email@example.com with information on the damaged contents.
- Refused or Undeliverable Packages: Packages returned because of purchaser error or refused delivery are subject to a restocking fee of up to 20% of the purchase price to recover the cost of processing, shipping, and then re-stocking and re-processing the order.
Refunds are usually issued within 1 business day of us receiving the product back. During the month of December, please allow up to 7 days for a credit to be issued.
Orders may be canceled as long as they have not been processed – usually the next business day. During the month of December we cannot guarantee cancellation of orders once they are placed. Please contact firstname.lastname@example.org or phone us at 877-404-2437 to see if your order has been processed and can be canceled.
Pre-orders and back-orders can be canceled any time up until the item is in stock and your order has been processed.